Terms of service

These terms are an agreement between you and the operator of this SplitASeat site (“SplitASeat”, “we”). By creating an account or taking a seat in a pool you accept them. If you don't agree, don't use the service.

1. What the service is

SplitASeat groups people into pools that share one subscription account with a third-party provider. SplitASeat registers and owns each shared account, keeps its password and two-factor secret in an encrypted vault, and gives each paying member access to the account for as long as their seat is active. SplitASeat is not the provider, does not resell the provider's service and does not control what the provider does with the account.

2. Your account

• You must be old enough to enter a contract where you live and to hold an account with the providers whose pools you join.
• Keep your SplitASeat login private. Everything done with it is attributed to you.
• One person per account and one person per seat. Don't share your seat or the shared login outside the pool.
• You may delete your account from your settings once you hold no active, pending or past-due seats.

3. Pools, seats and the shared account

A seat gives you a licence to use the shared account while your seat is active. It does not give you ownership of the account, its email address, its profiles or any content, and it ends when your seat ends. SplitASeat may change the account password, email or two-factor settings at any time, and will do so whenever a member leaves or a security alert is received.

Pool sizes follow the provider's stream and device limits as we understand them. We can't guarantee that a given number of people can use the account at the same time; the provider decides that.

4. Pool rules

You agree to these rules every time you take a seat. They are shown on every join page.

1. The shared account belongs to SplitASeat. You get access to it, not ownership of it.
2. Never change the account password, the account email or the two-factor settings. If something looks wrong, open a support ticket instead.
3. One person per seat. Don't share the login outside the pool.
4. Respect the provider's simultaneous-stream and device limits shown on the service page.
5. Every password reveal, 2FA code and inbox view is logged and visible to the whole pool. Login codes from the pool mailbox are shared with the other members and with SplitASeat staff.
6. Keep your monthly payment current. A failed payment gives you a short grace period, then access stops; a cancelled seat keeps access until the end of the paid period.
7. SplitASeat may remove anyone who breaks these rules, and may freeze a pool while it investigates a security alert.
8. Using a provider's plan this way may be against that provider's terms of service. You accept that risk.

5. Payments

• A seat costs the pool's stated price per month: your share of the plan price plus a $0.99 platform fee. The exact amount is shown before you pay and never changes for a seat you already hold; price changes apply only to people who join after the change.
• Payments are taken by Stripe as a monthly subscription. SplitASeat never sees your card number. Taxes may be added where the law requires.
• A seat is reserved for 35 minutes while you check out. If you don't complete payment, the reservation lapses and nothing is charged.
• If a renewal payment fails you have 7 days to update your payment method. After that your seat stops and may be given to someone else.
• Where payments run in demo mode (no payment provider configured), seats are activated without charge and no refund is owed.

6. Cancellation and refunds

You can cancel at any time from your dashboard; cancelling stops the next renewal. Refunds follow these rules:

• If SplitASeat closes a pool, every member is refunded the unused part of their current month.
• If you cancel, your seat stays active until the end of the period you already paid for. No partial refunds for cancellations.
• Removal for breaking the pool rules ends access immediately, without a refund.
• A chargeback or payment dispute removes you from all pools and closes your account.

Refunds go back to the payment method you used, through Stripe. We don't refund time you couldn't use the account because of the provider's outages, regional restrictions or device limits.

7. Providers and their terms

SplitASeat is not affiliated with, endorsed by or sponsored by any provider listed on this site. Provider names and marks belong to their owners.

Sharing an account among people who don't live together may be against a provider's terms of service. By joining a pool you accept that risk: the provider may restrict, suspend or close the shared account, ask for household verification or change its plan. If a pool can't continue, we close it and refund the unused part of the current month as set out above. We are not responsible for a provider's decisions, outages or content.

8. Enforcement

Every reveal of the password, every generated code and every inbox view is logged and visible to the pool. If you break the pool rules — in particular by changing the password, email or two-factor settings — we may remove you from the pool without a refund, ban your account from all pools, and freeze the pool while we recover the account. A chargeback or payment dispute removes you from all pools and closes your account. We may also freeze or close any pool for security reasons at any time.

9. Privacy

The privacy policy explains what we store and for how long. One point matters enough to repeat here: login codes from the pool mailbox and the pool activity log are shared with the other members of the pool (by seat number) and with SplitASeat staff.

10. Disclaimers and liability

The service is provided as is. We don't promise that a shared account will keep working, that a provider will tolerate sharing, or that the service will be uninterrupted. To the extent the law allows, SplitASeat's total liability to you for anything arising from these terms or your use of the service is limited to the amount you paid SplitASeat in the three months before the claim. Nothing in these terms limits liability that can't be limited by law, including liability for fraud or for death or personal injury caused by negligence.

Template note: the paragraph above is a placeholder. Limitation and consumer-protection rules differ by country and state; a lawyer must adapt this section before launch.

11. Changes to these terms

We may update these terms. Material changes are announced on this page with a new “last updated” date and, where we have your email, by email. Continuing to hold a seat after a change means you accept the updated terms; if you don't, cancel your seats before the change takes effect.

12. Contact

Questions about these terms go to support@splitaseat.com.

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