FAQ
The same eight questions as on the home page, answered in full.
When the shared account was set up, SplitASeat enrolled an authenticator app and kept the secret in its vault. Your dashboard asks the server for the current code, the server generates it from that secret and returns the six digits, which change every 30 seconds. You get the code, never the secret, so someone who leaves the pool can't keep generating codes.
If a provider sends verification codes by email instead, they arrive in the pool mailbox. When the sender is verified, the code shows up in the Inbox tab on its own so you can copy it. You won't see the rest of the email.
Every code request is logged as "Seat N generated a 2FA code", and the whole pool can see that log.
SplitASeat does. The account is registered to an email address on our own mail domain, we set the password and we hold the 2FA secret. Members get access to the account, not ownership of it — that's the first rule you agree to when you join.
Because we own the mailbox, "forgot password" always works for us, and we are the ones who receive the provider's security alerts. That's what lets us take the account back if a member misbehaves.
Your seat number and your activity — password reveals, generated codes, inbox views — labelled as "Seat 3", never your name or email. They also see when a seat joins or leaves. SplitASeat staff can see your profile and your payments, because they handle support, billing problems and account recovery.
Members never see each other's email addresses, names or payment details. The only shared identity inside a pool is the shared account itself.
The provider emails the account address about the change. If that email passes authentication and comes from a sender domain we trust, the pool freezes automatically: reveals and codes are paused, and the member inbox is cut off at the moment of the alert. Staff recover the account through the mailbox and 2FA we control, set a new password, and remove and ban the member who did it. Everyone in the pool is notified.
A member who holds the password and can fetch a code can still change the password on the provider's site — we don't pretend otherwise. What the mailbox and 2FA custody buy you is recovery: the attempt is pointless, it is visible to everyone, and it costs the offender their seat and their account.
If an account can't be recovered, we close the pool and refund every member the unused part of their month.
Each seat is a monthly subscription through Stripe: your share of the plan price plus a $0.99 platform fee, shown on every pool before you join. Cancel from Billing in your dashboard whenever you like — your seat stays active until the end of the period you've paid for and isn't renewed.
If a payment fails you get 7 days to fix the card before the seat stops. Update your card any time through the billing portal.
Price changes to a pool only apply to people who join after the change; existing seats keep the price they signed up at.
Yes, in the situations below. Cancelling on your own schedule doesn't trigger a refund because your seat keeps working until the end of the paid period.
Often it isn't. Many providers' terms restrict sharing to one household, and some actively check. Joining a pool means accepting that risk: a provider could suspend or close the shared account. SplitASeat is not affiliated with any provider, and the operator of this site is responsible for the services it chooses to list.
We list each provider's known limits — simultaneous streams, device counts, household verification — on its service page and again before you pay, so you know what to expect.
No. Login codes sent to the pool's address are visible to every member with an active seat and to SplitASeat staff. All other mail, including the text and links of any email, is staff-only. Never use the shared account for anything personal.
Bodies of code and alert emails are cleared after 24 hours, and all pool mail is deleted after 30 days.
Revealing the password requires that you signed in within the last 15 minutes; otherwise the dashboard asks you to confirm it's you first.
Email support@splitaseat.com or, once you have an account, open a ticket from your dashboard. The security page and how it works go deeper than this page.